Frequently Asked Questions
How much does bill negotiation cost?
Our fee is 35% of your first-year savings. If we don’t save you money, you don’t pay.
There are no upfront fees.
Are there hidden fees?
No. Your fee and calculation are shown before you approve a negotiation. You only pay if we successfully lower your bill.
What happens if WisePal negotiates my bill?
With your approval, we contact your current provider to seek a lower price for your existing service or plan. You keep your current provider and service or plan.
Do I pay if WisePal doesn’t save me money?
No. If we don’t save you money through bill negotiation, you don’t pay a negotiation fee.
Will my phone number or email get shared?
We don’t sell your personal information. We use the information you provide to verify your account, contact your current provider, and carry out the bill negotiation you authorize.
Will I get spam or sales calls?
No. WisePal does not sell your contact information. You don’t have to take a call. You can use WisePal online, and speaking with an advisor is optional.
How can WisePal lower a bill that’s already a set price?
Providers may offer retention discounts or promotional rates. With your approval, we contact your current provider to seek a lower price for your existing service or plan.
Do I have to take a phone call?
No. WisePal works fully online. Speaking with an advisor is optional if you want extra help.
Is WisePal an app?
WisePal is a website, not a mobile app. You can get started at wisepal.com.
I keep getting errors with Google or Microsoft login.
WisePal currently supports Gmail and Microsoft accounts. If you run into login errors, try a different browser or clear your cache. If you use a different email provider, you can enter your bill details manually to get started.
I have two emails. Which one should I connect?
Connect the email where most of your bills arrive. If something is missing, WisePal may ask you a few short questions to complete the picture.
What bills can WisePal help with?
WisePal negotiates eligible recurring bills with your current provider, including phone, internet, and TV bills. You keep your existing provider and service or plan. Eligibility depends on your provider and account.
Can WisePal reduce rent?
No. WisePal focuses on negotiating eligible recurring service bills, such as phone, internet, and TV bills.
I never received my Visa gift card.
If you’re asking about a past WisePal promotion, contact support at 855-895-4845 so we can review your eligibility.
Is WisePal legit or a scam?
WisePal negotiates with your current provider to help lower your bill. You approve the negotiation before we begin, and you only pay if we successfully save you money.
Will I just get endless calls and little information?
No. WisePal works online, and you don’t have to take a call. Speaking with an advisor is optional if you want extra help.